Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our cloud web hosting is not separate from the web hosting account. It is an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any specific time with just several mouse clicks, without ever logging out of your hosting account. The ticketing system offers a quick-search field, so you can track the status of virtually any support ticket that you’ve submitted in the past, if required. Furthermore, you can see knowledge base articles that belong to different problem categories, which you can select, so you can learn how to handle a particular issue even before you post a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can obtain prompt assistance at any specific moment and if our client care staff recommends that you should do something within your account, you can do it instantaneously without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated servers, which suggests that you will not need some other platform to get in touch with our customer care team – you can do this on the spot as soon as you chance upon an obstacle. Posting a new ticket requires a couple of mouse clicks and finding an older one is just as easy. With our clever search option, you can quickly track down any ticket that you’ve sent in the past. You can submit a ticket at any particular point in time since our help desk staff members are working 24 hours a day, 7 days a week, 365 days a year and reply in no more than 1 hour, even though it seldom takes that much to obtain a response. With Hepsia, you’ll have everything in a single place and you can forget about signing in and out of two or more platforms to solve a simple problem.