One-Hour Response Guarantee in Cloud Web Hosting
In case you’re using any of our cloud web hosting and you’ve got an inquiry or stumble upon a problem, you can get in touch with us 24-7 by submitting a customer support ticket or by sending an email and we promise that you will have a reply within the hour. In case the issue can be resolved, we’ll do it before we reply to you, whereas in case there’s something that you have to do on your end, we’ll provide you with all the necessary details – what settings to check, what workable solutions to try, etc. Normally, you will receive a response within no more than 30 minutes, which goes to say that waiting for hours or even for more than 1 day to obtain assistance is something out of the question. Our sixty-minute response guarantee applies to any question that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a support ticket through your web hosting Control Panel or write an email relating to your semi-dedicated server, you’ll obtain a response within 1 hour max. You can contact us whenever you need with regard to technical, billing or general issues and because of the fact that we’re available to you 24 hours a day, 7 days a week, you will invariably obtain help right on the spot. Based on the specific question or issue, we will give you more info, fix the predicament if it has been caused by something that is within our reach or inform you what steps to take if you need to configure a particular setting for a web-based app that we can’t access. You can forget about waiting around for an entire day for every single reply. In reality, in the majority of cases we reply to tickets and emails within twenty to twenty five minutes max.