Phone Support in Cloud Web Hosting
We believe that having the option to speak with a live agent is very important, that's why we have three support lines around the globe (Australia, USA and UK) and you are able to contact us on the phone for fourteen hours every day. In case you consider buying one of our cloud web hosting, for instance, you have the option to give us a call and find out more about our services before you order so as to ensure that we do meet all the system requirements for your web sites. After your order, you'll be able to contact us about any kind of sales and / or billing issues you may have, or get any general or basic tech info you need. We have tried to find the balance between phone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you monitor the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there is always someone to assist you when you have any questions about the semi-dedicated server packages that we provide. Whether you would like to know more about the plans, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more technical matters could require a support ticket in order to give time to our tech support crew to analyze, we are able to assist you with a range of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the USA, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you're in a different country, we also have an international number where you'll be able to contact us.