24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of receiving assistance promptly, so our cloud web hosting services come with 24/7 support along with various ways of contact. If you don't have an account yet, you can easily call us or take advantage of our live chat and talk to a live agent, in order to inquire about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up getting a service which you can't use effectively. In case you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more investigation. Unlike the majority of providers out there today, we respond to all the tickets within one hour, so you will not have to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You are able to test our support services even before you aquire a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and basic questions. Our representatives will assist you to choose the most suitable package or supply you with details about our servers, in order to verify if the system requirements for your websites are met. In case you're an active customer, you will also be able to get in touch with us through e-mail or via our ticketing system, that is accessible from the Hepsia hosting Control Panel. We warrant that any time you employ these two methods of contact, you'll get a response within less than an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the website hosting services of other suppliers, even large ones, you're able to compare the reply time since it usually takes an entire day for them to take care of a support ticket.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we offer include 24/7 support through several means of communication and with a 1-hour maximum response time warranty. When you want to learn more about the plans or you have various general or billing questions, you can phone one of the local numbers that we have internationally or you can use our live chat service and talk with a live representative. For strictly tech matters which need assistance from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an email message, as these channels are more appropriate to track a particular problem. The reply time for them rarely is more than 30 minutes, so you can forget about having to wait for a full day in order to receive assistance. The support service is available for any server-related issues, and the pre-installed software. In case you need assistance for third-party applications, you may consider ordering the Managed Services upgrade that we provide for all packages.