A 99.9% Server Uptime
We’ve set up our cloud web hosting system using dependable hardware and significantly tweaked software. Our administrators have installed a modified version of SELinux on our machines in order to ensure maximum security and dependability. We have added several DDoS prevention tools together with powerful firewall programs to make sure our internal network is invincible and secure.
Our cloud web hosting packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our very own internal network in each one of our datacenters. Everything is based on premium–quality hardware fabricated by Juniper. Additionally, on each router, we have configured a firewall with an intricate set of rules to help sieve all fishy requests.
Thus, in each of our data centers – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it’s your hard–earned cash on the line, you can’t feel really secure. That is why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. If you do not feel pleased with our web hosting service or in case you would like to get a more robust web hosting solution, like a VPS servers or even a dedicated servers – we will give you your money back in full, without concealed costs or return charges.
24/7 Technical Support
We have attentively picked each single member of our 24x7 support department to ensure that we can provide the best technical support service you can get. Each of our technicians has many years of experience dealing with web hosting accounts behind his back, so they know what they are doing. And they are at your disposal 24x7x365 – you will be able to call them at any time and they will reply as quickly as possible.
Their average ticket response time is below twenty minutes, whilst with many other web hosting companies you have to wait around for days. What’s more, we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to in less than 1 hour.