A Sixty–Minute Support Ticket Response Guarantee
We provide a 1–hour response time guarantee for every ticket or email that you send to the help desk support staff. We’ll speedily reply to all standard enquiries and forward right away the matter to our server admins if any additional assistance is needed. If you order the Optional Admin Services package, we’ll complete any of the included server management services at a time that has been discussed with you beforehand.
A Premium–Quality Support Service
We’ll be at your disposal 24x7x365 to answer any inquiries that you may have regarding our Web Site Control Panel or any of the apps that we have installed on your behalf on the server. If you also require help with server administration procedures, you can make use of our Optional Admin Services package, which includes backup space, OS updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation services
A User–Friendly Help Area
Our Web Site Control Panel has been installed by default for each dedicated server. Among its functionalities is a rather useful integrated knowledge base that will walk you step by step on all the actions that you can carry out. Most of the help articles also video versions which show all the operations that you can carry out in a highly illustrative way. You can find the help articles and the video tutorials in the top right corner of each Web Site Control Panel section.