1 hour ticket response
We are committed to delivering a fast and adequate reply to every trouble ticket submitted by a client. Our professional client support engineers will review your question and will think of the most effective solution. We offer a 1–hour response time guarantee for all support tickets. Actually, our average customer support ticket response time has proven to be 20 minutes.
A First–Rate Help Desk Service
Our customer service staff representatives possess big experience in the cloud web hosting industry and are proficient enough to find a rapid answer to your problem. If, however, the situation at hand is not within the competence of a client support engineer, the technical support ticket will be forwarded to a developer or admin for further assistance.
An Easy–to–Navigate Help Section
To help you get a quick hint on how you can use a specific feature, we have included a very intuitive Help section in the Web Site Control Panel. You can search through an immense collection of web hosting account management articles and website administration articles, take a glimpse at our F.A.Q. repository or check our how–to video tutorials.