Q: Why do I need to move my website? What does website migration include?
A: The website migration service available at HD Web Hosting is completely free and involves transferring all your website files, databases and e–mails from your present provider to your new hosting account with us. We’ll also edit all the configuration settings necessary for your web sites to be fully functional on our innovative cloud hosting platform.Our techs are completely capable of moving any sort of website. With years of experience in the industry, they’re well–versed in the inner workings of our hosting platform, our Control Panel and all other commonly used Control Panels. For them, transferring a custom–made application with lots of custom libraries is as easy as transferring a plain WordPress–based weblog.
Q: Website migration seems like lots of work. Just how long can it take?
A: While we can’t give you a precise time window, since there are plenty of variables, including the physical size of the web files and databases, the physical location of the present host’s server, the complexity of your web site and the current workload of our Website Migration Department, etc., we will do our very best to move your web site within 48 hours, and in some cases – within 24 hours (if the website content is not large).
Q: My personal privacy concerns me. What data do you need?
A: We don’t gather any sensitive data. We will need, however, the login info for your present hosting account as well as the name of the web site that you want to move.
Q: I give you access to sensitive data. How can I be sure that you won’t misuse it?
Q: Will there be any downtime for my website?
A: While we move your website, it will be available both in your hosting account with us and in your account with your former hosting provider. When the transfer is completed, we’ll make sure that everything is functioning correctly and that the integrity of your web content is not compromised prior to notifying you that the transfer is complete. After that, we will tell you how to transfer the domain over to your web hosting account with us and how to change the DNS settings.
Q: Will my present hosting provider need to provide any information/assistance?
A: Nope. We will never contact your hosting provider about anything at all. They won’t be aware of the web site transfer either.
Q: Which web hosting platforms do you support?
A: We can transfer your web site from any hosting provider or any Linux–driven web hosting platform as long as we can access the Control Panel and there’s File Transfer Protocol access available.The only websites that we cannot migrate are those based on closed–source software apps such as Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.